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Illustration of battery specification review and customer consultation

DANSUIM ORGANIZATIONMGT-02

Sales & Customer Care

Coordinates customer requirements, consultation, quotes, and delivery schedules.

Explore our work
CUSTOMER / CONSULTATION
Part ofManagement Division
Expertise
  • Consultation
  • Product proposals
  • Delivery

01Our role

From a customer's question to the right solution.

Turn customer requests into suitable products and services through responsive consultation.

Parent teamManagement Division

Start with the customer's needs

Example workspace

Consultation brief

AGM

Vehicle

Flexible timingVehicle model, year and current batteryProduct images are illustrative, not suitability recommendations.

Areas of responsibility

  1. 01

    Consultation

    Customer consultation and requirements

    Clarify equipment, battery specifications, quantities, and site conditions.

    Deliverables
    Consultation notes · Requirements
  2. 02

    Product proposals

    Product proposals and quotations

    Recommend suitable products and explain the proposed supply scope and quotation.

    Deliverables
    Product proposal · Quotation
  3. 03

    Delivery

    Order, delivery, and customer support

    Coordinate orders and deliveries, then connect changes and follow-up requests to the right team.

    Deliverables
    Delivery schedule · Support history

02AX at work

Prepare consultations without losing context.

AX summarizes inquiries and organizes product information and prior context so specialists can respond faster and more consistently.

Choose work for AX support

AX supports organization and drafting. Final decisions and accountability remain with the specialist.

AX WORKFLOW00 / 04
SALES-CUSTOMER-CARE / AXCustomer consultation and requirements
Work inputInquiry, application, requested timing01
AX assistRequirement summary and question draft02
Human reviewSpecialist review of product, price, and timing03
Work resultContext-rich consultation and follow-up04

Choose a task to begin

Capability gains

  • 01Less repetitive organization
  • 02More consistent work standards
  • 03More focus on judgment and customers

03Process

Understand the need. Propose the right answer.

Understand the need, put the plan into practice, and carry the result forward.

  1. 01

    Listen and clarify

    Confirm the application, specifications, quantities, and timing.

  2. 02

    Propose a scope

    Review supply and installation conditions and prepare a quote.

  3. 03

    Coordinate support

    Align the field schedule and keep customers informed.

Example scenario / MGT-02

Turning a question into a clear proposal

The starting point
A customer needs UPS batteries replaced but is unsure of the specification or quantity.
The outcome we work toward
Confirm equipment and site conditions, then propose products, supply scope, and a delivery schedule.

04Partner teams

Specialist teams. Shared outcomes.

Connected responsibilities, working toward the same goal.

MGT-01 / Management Support

Management Support

Supports stable company operations through administration, finance, and internal services.

MGT-03 / Technical & Field Operations

Technical & Field Operations

Reviews site conditions and safely carries out battery supply, replacement, and installation.

CONTACT DANSUIM

Talk to us about this team's work.

We will review your request and connect it to the relevant team.

+82 31-335-0356

Weekdays 08:30–18:00 KST

Full organization

15 departments
Current location
  1. CEO
  2. Management Division
  3. Sales & Customer Care