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Illustration of order monitoring and store fulfillment operations

DANSUIM ORGANIZATIONIT-01B

Store Management

Runs listings, orders, and customer care across Coupang, Naver Smart Store, Gmarket, Auction, 11st, and our store.

Explore our work
ORDERS / FULFILLMENT
Part ofCommerce Operations
Expertise
  • Channel listings
  • Price, stock & orders
  • Customer care

01Our role

Six sales channels. One accurate operating standard.

Keep product information and sales terms accurate across channels, from listings to orders and customer care.

Parent teamCommerce Operations

SALES CHANNELS / 06

Accurate operations across every sales channel.

We manage product information and sales flows across Coupang, Smart Store, Gmarket, Auction, 11st, and our DANSUIM store.

  • 01

    Coupang

    Maintain titles, options, product details, prices, stock, and order status.

  • 02

    Naver Smart Store

    Manage product attributes, categories, store display, and customer inquiries.

  • 03

    Gmarket

    Review listings and sales terms, then update promotions and orders.

  • 04

    Auction

    Check listing status and product data, then handle orders, delivery, and exchanges.

  • 05

    11st

    Review product data and discounts, then manage stock, orders, and inquiries.

  • 06

    Own store · DANSUIM

    Review brand and series catalogs, product pages, and checkout, then coordinate improvements.

Shared operating flow

  1. 01Publish products & content
  2. 02Check price & stock
  3. 03Handle orders, delivery & inquiries
  4. 04Review results & issues

Platform logos belong to their respective owners and identify the channels described here.

Care beyond the order

Example workspace

Order workflow

Order review2
Preparing dispatch1
Customer informed0

EXAMPLE ORDERS

DEMO-001Order review
DEMO-002Preparing dispatch
DEMO-003Order review
0 / 3 customers informedAn illustrative workflow, not real customer orders.

Areas of responsibility

  1. 01

    Channel listings

    Channel listings and content review

    Publish titles, specifications, options, and images to each platform's format, then review live listings.

    Deliverables
    Channel listings · Publishing checks
  2. 02

    Price, stock & orders

    Price, stock, order, and delivery management

    Align prices and stock, track orders and delivery, and resolve delays or mismatches.

    Deliverables
    Price and stock changes · Order status
  3. 03

    Customer care

    Customer inquiries and operational improvements

    Handle inquiries, exchanges, and returns, and improve recurring issues with content and development teams.

    Deliverables
    Customer records · Improvement requests

02AX at work

Find order exceptions early and focus on customer care.

AX compares order, inventory, and delivery states, flags items to review, and drafts updates to improve operational response.

Choose work for AX support

AX supports organization and drafting. Final decisions and accountability remain with the specialist.

AX WORKFLOW00 / 04
SHOP-MANAGEMENT / AXChannel listings and content review
Work inputOrder, inventory, and delivery states01
AX assistException detection and update drafts02
Human reviewHuman status verification and resolution03
Work resultPrioritized actions and customer updates04

Choose a task to begin

Capability gains

  • 01Less repetitive organization
  • 02More consistent work standards
  • 03More focus on judgment and customers

03Process

Publish accurately in every channel. Follow through on every order.

Understand the need, put the plan into practice, and carry the result forward.

  1. 01

    Publish by channel

    Format product data and imagery for each marketplace and verify the live listing.

  2. 02

    Check sales and orders

    Review prices, stock, discounts, orders, and delivery status.

  3. 03

    Respond and improve

    Resolve inquiries, exchanges, and returns, then verify fixes for recurring issues.

Example scenario / IT-01B

Launching a battery series across marketplaces

The starting point
Publish the same specifications and options in each channel's format while keeping price and stock aligned.
The outcome we work toward
Verify listings and purchase availability in each channel, then fold inquiries, delivery, and exchange issues into updates.

04Partner teams

Specialist teams. Shared outcomes.

Connected responsibilities, working toward the same goal.

IT-01A / Content Production

Content Production

Turns product and service information into clear visual and written content for customers.

CONTACT DANSUIM

Talk to us about this team's work.

We will review your request and connect it to the relevant team.

+82 31-335-0356

Weekdays 08:30–18:00 KST

Full organization

15 departments
Current location
  1. CEO
  2. IT Division
  3. Commerce Operations
  4. Store Management